Privacy Policy
Empowering Pathways Services (“we,” “our,” or “us”) is committed to protecting the privacy, confidentiality, and security of the personal information of the individuals and families we serve. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information through our programs, services, and website.
1. Scope
This Privacy Policy applies to all personal information collected by Empowering Pathways Services through:
● Our website and online platforms
● Program registration and service delivery
● Communication with participants, families, caregivers, staff, volunteers, and partners
2. Information We Collect
We may collect personal information including, but not limited to:
● Names, contact information, and demographic details
● Emergency contact information
● Health, medical, and support-related information necessary for service delivery
● Program participation and service records
● Payment or billing information (where applicable)
● Website usage information (such as cookies and analytics data)
We collect only the information necessary to deliver safe, effective, and appropriate services.
3. How We Use Personal Information
Personal information is used for purposes such as:
● Providing and managing programs and services
● Ensuring participant safety and well-being
● Communicating with participants, families, and caregivers
● Meeting legal, regulatory, and funding requirements
● Improving our programs, services, and website
4. Consent
We collect, use, and disclose personal information with consent, except where permitted or required by law.
Consent may be obtained in writing, verbally, or electronically and may be withdrawn at any time, subject to legal or contractual obligations.
5. Disclosure of Information
We do not sell or trade personal information. Personal information may be shared only:
● With consent of the individual or legal guardian
● With service providers or partners as necessary to deliver services
● When required by law, regulation, or court order
● In situations involving risk to health or safety
6. Protection & Safeguards
We take reasonable steps to protect personal information, including:
● Secure storage of records (physical and electronic)
● Restricted access to authorized personnel only
● Staff training on privacy and confidentiality
7. Retention of Information
Personal information is retained only for as long as necessary to fulfill its purpose and to comply with legal,
regulatory, and funding requirements. Information is securely destroyed when no longer required.
8. Access & Correction
Individuals or legal guardians have the right to:
● Request access to their personal information
● Request corrections to inaccurate or incomplete information
Requests must be submitted in writing and will be addressed in accordance with applicable privacy legislation.
9. Website & Cookies
Our website may use cookies or similar technologies to enhance user experience and collect anonymous usage data.
You may choose to disable cookies through your browser settings; however, this may affect website functionality.
10. Children’s Privacy
We are committed to protecting the privacy of children and youth. Personal information relating to minors is
collected only with the consent of a parent or legal guardian and is handled with the highest level of care and confidentiality.
11. Compliance With Privacy Laws (Ontario)
Empowering Pathways Services complies with applicable privacy legislation, including:
● Personal Information Protection and Electronic Documents Act (PIPEDA)
● Personal Health Information Protection Act (PHIPA)
12. Questions, Concerns & Complaints
If you have questions or concerns about this Privacy Policy or how your personal information is handled, please contact:
Empowering Pathways Services Email: info@empoweringpathwaysservices.com Phone: 289-991-3216
Complaints will be addressed promptly, respectfully, and confidentially.
13. Policy Updates
This Privacy Policy may be updated from time to time to reflect changes in legislation or organizational practices.The most current version will be posted on our website.
Empowering Pathways Services is committed to safeguarding privacy while delivering inclusive, empowering, and person-centred services for children, youth, and adults of all abilities.